I would like to say that you can ask the customers to live with it. I guess Toyota is not only the best seller of Japanese cars but is also the best seller for selling excuses.
They claim to have the best service and ask you to pay a bomb whenever you send your car for service. I have been using a Vios for almost three years now and can tell your readers that the cock-and-bull stories that you get from them and their service centers and services executives are out of the world.
I will dare the Toyota CEO or even any of their staff to come forward and face me. I have tried calling them so many times regarding my car issues but they never respond. They also have another policy of not taking a call or returning a call.
I had bought a brand new Vios only to find out it was rusting the second day after taking delivery of the the car from the dealer. The rust was like three inches away from a sticker on the car that said - 'Rust Proof - OK' - imagine that.
I have had brake problems, rust problems, undercarriage sounds, headlight scratches, roof-lining problems, you name it. And this for a new Vios. I should have bought a Proton as a Proton only starts to rattle after three years.
My nightmare started right after I bought my Vios. I even got a lawyer to send them a letter but could not continue as I didn't have the money to meet the legal fees. Frankly, Toyota's service and quality sucks. I really don't know how they managed to get away with this for so long until now.
By the way, my car still has the rust and no one in Toyota bothers about it and are only interested hen my next service is and how much it would cost. Compared to a Proton or Cherry, Toyota cars are more worse.
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